Refund policy
Right of withdrawal
You have the right to return your order without providing a reason within 14 days of receipt. After registering your return, you have an additional 14 days to send the product back.
- The amount for all returned products will be refunded, including any shipping costs paid.
- The costs for returning the product from your address to our warehouse are at your own expense.
- You may arrange the return shipment yourself and send the package to: AA-Stroom 38, 9665SK Oude Pekela, Netherlands.
- The product must, where reasonably possible, be returned in its original condition and packaging and with all supplied accessories.
You may use our returns portal to return products at a reduced rate. The estimated return costs per country are listed below.
| Country | Estimated return costs |
|---|---|
| Netherlands | €5,- |
| Belgium | €6,- |
| Germany | €6,- |
| Denmark | €6,- |
| France | €6.95 |
| Italy | €6.95 |
| Spain | €6.95 |
| Poland | €6.95 |
| Czech Republic | €6.95 |
| Hungary | €6.95 |
| Croatia | €7.95 |
We offer an extended return period. You can register a return up to 30 days after receipt via the returns portal.
Please note: the returns portal is intended to make returning easier. If returning via the portal is not possible, please contact us at service@carpcentral.com to register your return within the applicable period.
Additional conditions for warranties & returns
Conditions for returns
- The product is unused and in its original packaging, with intact security seals.
- If the product has been used more than once or shows signs of damage, a reduction in value will be applied to the refund amount.
- Returns are possible up to 30 days after receipt of the product, according to the carrier’s registration.
Costs for returns
- Within the 14-day withdrawal period, you only pay the return costs.
- After 14 days but within 30 days, you pay both the return costs and the original shipping costs.
Warranty conditions
A product must last for the period that may reasonably be expected, in addition to any manufacturer’s warranty.
- Lower-priced products generally have a shorter warranty period.
- Always contact customer service in the event of defects.
- If the defect is not covered by warranty, a replacement part may often be more economical than a new product.
- In the event of damage or breakage, the defective product will always be inspected by us.
References
For all additional provisions and exceptions, please refer to our general terms and conditions.
TL;DR – Simply explained
- Returns without reason are possible up to 14 days after receipt.
- After registration, you have 14 days to return the product.
- Within 14 days, you only pay the return costs.
- Between 14 and 30 days, you pay both return and shipping costs.
- Returns can be registered up to 30 days after receipt.
- Preferably use the returns portal or contact us at service@carpcentral.com.
